iDeals

4.91/5.0

Typical customers:

  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises

Seller: iDeals Solutions Group

Year Founded: 2008

HQ Location: New York

Free Trial: 30 days

Demo: Yes

Multilingual: Yes

ideals-solutions-group

iDeals review

iDeals is a leading virtual data room and board software provider. First established in 2008, the iDeals platform has been deployed by more than 120.000 companies worldwide and is used for due diligence, M&A, and board management across a wide spectrum of sectors such as banking, real-estate, and pharma.

The company has a powerful presence worldwide, featuring offices in New York, London, and Hong Kong, and works with global brands such as Toyota, American Airlines, LG, and Petrobrás. 

While popular with big brand names, the iDeals Solutions group is also a convenient choice for small and medium enterprises, offering a range of pricing tiers that covers everything from startups and small businesses to large multinationals and non-profits.

The iDeals data room allows users to share sensitive files and conduct key communications in a secure and controlled environment, where admins manage what information members can access, and are able to monitor user actions with a complete audit trail covering everything from file views and downloads to time logged and spent connected. 

Interested clients can take advantage of the solution’s online demos and 30-day free trial for all plans — Pro, Business, and Enterprise.

Rating:
4.91
Excellent

Deployment

As is the case with most major VDR providers, the iDeals virtual data room runs on a web-based platform compatible with any Desktop operating system, including Windows, Mac, and Linux. 

Likewise for mobile, the platform can be accessed on smartphones, tablets, iPads, and similar devices either in web format. It can also be downloaded in app versions for both Android and iOS systems (available on Google Play and App Store).

Another feature worth highlighting is the iDeals single-sign-on. SSO means that a corporate administrator can set a single authentication, allowing all company members to connect individually, but without being required to set up or enter individual credentials. 

SSO makes it easier to onboard personnel and eliminates security issues stemming from weak password or account practices while at the same retaining full control and oversight over each individual user.

Deployment:
  • Web-Based
  • Desktop – Mac
  • Windows
  • Linux
  • Mobile – Android
  • iPhone

Support

Fast and dedicated customer support is a big selling point for the iDeals VDR, as a brief look at user reviews on aggregators such as Capterra will reveal. Indeed, the company offers year-round, 24/7 support in 11 languages with a promised 30-second response time for live chat queries and 15-30 minute response time for email.

The iDeals help center also has free call lines across different countries in North and South America, Europe, the Middle East and the Asia-Pacific region.

For companies needing to onboard large quantities of users, iDeals also provides specialized training presentations, both online and in-site. There are also onboarding videos, documentation, and FAQs available to help even the least tech-savvy users.

Support:

24/7

Local Centers

Online Help Center

Personal Manager

Live Chat

Security

Security is a key aspect of online data rooms, and as such iDeals deploys military-grade technology to ensure the protection of its users and their data. This includes features such as:

  • advanced 256-bit AES encryption for resting files and TLS secure protocol for file transfer
  • granular file protection, allowing unique access permissions for each user or user group
  • multiple document access rights — users can be given permissions ranging from view-only and comment-only to download and edit files
  • dynamic watermarking, where each user sees files customized to his/her own name, IP address, and credentials — one of the best ways to prevents unauthorized sharing
  • real-time data backup, giving companies extra security against the threat of ransomware and other damaging attacks
  • remote wipe — allows administrators to delete all data from connected devices that are lost or stolen
  • complete audit trail — admins can track the actions of each user, including viewed and downloaded files, IP address, log time, and so on
  • multiple-factor authentication, requiring users to log with both a regular password and a one-time code sent to their devices. This important security goes a long way to preventing account hijacking and impersonation

These and other security measures are reflected in the ISO/IEC 27001:2013 and SOC 1 and 2 certifications the company boasts.

Also worth mentioning, iDeals is fully compliant with relevant data protection regulations, including the GDPR and HIPAA and its national equivalents in other legislations.

Security Compliance:
  • AICPA – SOC 1
  • AICPA – SOC 2
  • HIPAA
  • ISO 9001 / ISO 27001
  • Privacy Shield
  • GDPR