Intralinks Data Room

4.03/5.0

Typical customers:

  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises

Seller: Intralinks Inc.

Year Founded: 1996

HQ Location: New York, NY

Free Trial: 30 days

Demo: No

Multilingual: Yes

Not provided

Intralinks Data Room review

Intralinks Holding Inc. is a financial technology provider founded in 1996 with headquarters in New York, US. The company provides inter-enterprise content management and collaboration solutions that help to securely exchange, control, and manage information between organizations. The company focuses on serving global banking, dealmaking, and capital market clients. 

After all, Intralinks created the world’s first virtual data room (VDR) in 2002, making the company a pioneer in the field of secure information sharing. Now, the flagship Intralinks VDR is the cornerstone of their comprehensive SaaS data management platform. 

The key services of the platform include secure data and process management, file sync and sharing, collaborative workspaces, and reporting. Intralinks provides tools for streamlining and securing due diligence in mergers and acquisitions (M&A), capital raising, investor reporting, regulatory risk management, and many other applications in a wide variety of industries. The company’s services are a perfect fit for large enterprises.

An Intralinks virtual data room doesn’t offer a free trial to test all of the platform’s features. However, you can always see the product in action by contacting the sales team and scheduling a free demo presentation. Intralinks’ pricing options aren’t disclosed publically, but a sales representative will be happy to provide you with a customized quote.

Rating:
4.03
Fair

Deployment

Intralinks’ virtual data rooms allow clients to keep their deals moving forward from anywhere because their services are accessible on desktop, tablet, and mobile devices. Their products run in all modern web browsers as well as on Android and iOS devices (go to AppStore and Google Play to download their apps).

Additionally, Intralinks’ mobile apps offer the same functionality as the web versions. They allow users to access the VDR and make changes, manage files and permissions, monitor user activity, check reports and statistics, notify people, and more. Such functionality allows you to keep a close eye on your deals from anywhere with internet access. 

Also, Intralinks has a library of application programming interfaces (API) that allow developers to seamlessly integrate the core platform services with the client’s website and third-party solutions like SharePoint. After integration, users can manage file permissions via the Intralinks platform.

The setup process takes a couple of hours and usually involves a dedicated VDR Configuration Services team that assists with the setup and customization of your data room. 

After everything is set, you can add and manage users, edit personally identifiable information (PII) and other sensitive content, manage permissions, track and analyze activity, etc. Furthermore, the drag-and-drop function allows file uploads at the snap of a finger. Additionally, you can integrate the Intralinks data room with Zoom for quick video import. It’s a convenient feature for interconnecting teams dispersed around the world.

Deployment:
  • Web
  • Linux
  • Android
  • Windows
  • iOS

Support

Intralinks support service is their point of pride, and for a good reason. Intralinks’ dedicated service group isn’t just technically savvy but also well-versed in the fintech industry. It means that the support managers understand your potential niche-related hurdles and can help on multiple levels. 

There is a client assist team that settles all the technical matters like setting up and customizing a VDR and onboarding. In addition, there are after-hours customer service managers (CSM) available 24/7.

The company’s dedicated managers are a single point of contact. They understand the client’s market and deal specifics and can help on a more personal level.

Assistance is available via email, phone, or live chat — in 140 languages. Also, Intralinks has local help desks in every region but also provides a universal phone number for those who didn’t find their country on the list.

And, of course, Intralinks has customizable service options for those seeking the most personalized assistance.

Support:

24/7

Local Centers

Personal Manager

Security

Intralinks’ has a long-standing commitment to security, which is the main reason its products are popular in the finance industry — one of the most heavily regulated sectors. The company’s extensive security model includes two key sections: data sovereignty/governance and compliance. It also covers four levels of security: platform, file, application, and operational security.

Here’s how Intralinks keeps client data safe:

  • Distributed data architecture allows you to store and process data in a region of your choice to comply with data privacy regulations.
  • Full infrastructure security includes geographically distributed data centers, around-clock object security, distributed denial-of-service (DDoS) protection and firewall, fault-tolerant architecture, and secure domain name system (DNS)/website cloaking.
  • Information access management protects sensitive information from unauthorized access by allowing and revoking access to files.
  • Logging monitoring allows administrators to access, track, and manage sessions to control user activity and document changes and prevent unauthorized sessions. 
  • Compliance reporting systems provide you with various custom reports and convenient reporting channels.
  • Governance extensions allow you to broaden IT governance and control over business applications and manage the entire VDR lifecycle of workspaces.
  • Customizable reports contain a full record of user activity and document changes for compliance audits.
  • Global storage networks ensure compliance with regional data sovereignty regulations.
  • File protection systems secure your documents within and outside your firewall.
  • Digital watermarking systems label your documents and flag them as confidential.
  • Advanced encryption has a 256-bit encryption key per file technique, unique keys for each client, and multi-tier key management protection for absolute data security and guaranteed confidentiality.
  • Segregation of duties protects the master key from system and database administrators.
  • Channel-driven single sign-on (SSO) allows for swift and secure logging into the Intralinks portal using a single set of credentials used for multiple applications. 
  • Thorough background checks and NDAs for all Intralinks employees and third-party contractors ensure that your data is in good hands.

When it comes to compliance and data protection, Intralinks takes its obligations very seriously. The company proves its commitment by having the following data privacy and security certifications in place for its offices and data centers: 

  • ISO/IEC 27001:2013 a digital information security protocol providing requirements and guidelines for privacy management
  • SOC 1; SOC 2; SOC 3 — a set of system and organization controls that help to prevent, detect, analyze, and respond to cybersecurity attacks
  • SOC 2 Type II internal controls report with the information about the way a company safeguards customer data 
  • ISO/IEC 20000-1 an international standard for IT service management
  • ISO 9001 a set of rules for ensuring that an organization meets regulatory and statutory product/service requirements
  • ISO 27017 & ISO 27001 a set of security controls for cloud services
  • ISO-27701 a standard for data privacy controls

Likewise, using Intralinks services and technologies helps companies to meet various regional and industry/sector-specific regulatory requirements: 

  • GDPR (General Data Protection Regulation) — the EU privacy law that provides EU citizens with enhanced control over the way their personal data is used
  • PIPEDA (Personal Information Protection and Electronic Documents Act) — a law that sets the rules for how private companies gather, use, and disclose personal information in their business activities in Canada
  • PDPA (Personal Data Protection Act) — a law that governs the way private businesses process data in Singapore
  • Cybersecurity Law (China) — a privacy law that governs data protection in China
  • TISAX (Trusted Information Security Assessment Exchange) — a European security assessment catalog for the automotive industry
  • SOX (Sarbanes–Oxley Act) — a US law that sets rules for the accounting and financial reporting of public companies
  • GLBA (Gramm–Leach–Bliley Act) — a US law that requires financial institutions to provide customers with information on how they share and protect their sensitive data
  • FISMA (Federal Information Security Management Act) a US law that provides guidelines and sets security standards for data protection within federal agencies
  • FINRA rules (rules by the Financial Industry Regulatory Authority) a set of rules created by FINRA, an American nongovernmental organization that aims to protect America’s investors against fraud and bad practices
  • MAR (Market Abuse Regulations) — a European regulation that protects investors against insider trading, market manipulations, and other illegal activities
  • CESG recommendations (recommendations by the UK government’s National Technical Authority for Information Assurance) a set of security recommendations for UK organizations on how to protect information systems
  • MASS 201 CMR 17.00 (Commonwealth of Massachusetts. 201 CMR 17.00) a standard for the protection of data belonging to Massachusetts residents 
  • SEC Rule 17g-5 (Rule 17g-5(a)(3) under the Securities Exchange Act) — a US rule that sets additional requirements for disclosure and conflict of interest on nationally recognized statistical rating organizations
  • SEC 17a-4 — a US rule that obligates companies to retain and store broker-dealer electronic records

This extensive list of certifications shows that Intralinks VDR is perfectly suited for enterprises that need to have control over their deals, including large-scale mergers, and require the highest level of security.

FAQ

What services does Intralinks offer?

The Intralinks data room is used for the secure storage and distribution of data among parties involved in a business transaction, like mergers and acquisitions.

How much does Intralinks cost?

According to online reviews, costs start at $25 per user per month on an annual contract. However, to get full information about the Intralinks pricing, users need to contact the sales team. 

Does Intralinks offer a free trial?

Currently, Intralinks doesn’t offer a free trial.

Is Intralinks cloud-based?

Yes, the Intralinks data room is a cloud-based solution. 

Where does Intralinks store my data?

The Intralinks data centers are located in the US, the UK, Germany, and Australia — all of which are compliant with regional data sovereignty requirements.

Security Compliance:
  • ISO/IEC 27001
  • SOC 1, 2, & 3
  • EU-US Privacy Shield